Following widespread complaints on social media, Thai Airways (TG) has admitted that there are faulty seats on eight of its aircraft and that they are working to resolve the problem by July this year.
Representatives of the national carrier held a press conference today, after social media users posted numerous complaints about the recline facility on their TG seats being faulty.
Chai Eamsiri, TG’s Chief Executive Officer, said that the eight aircraft with defective seats include four Airbus A350s and four Boeing 777-200ERs.
He emphasised that the company has not been complacent about the problem and is in communication with the aircrafts’ manufacturers. As there are many airlines with the same types of planes, it is taking some timer to obtain spare parts and arrange service slots.
Meanwhile, TG is implementing a temporary solution, by re-assigning the planes with defective seats to routes with lighter passenger loads, enabling them to block off the faulty seats until they are fully repaired.
When asked why they did not do this sooner, the management claimed that they were not aware of which planes had this problem.
For now, if more defective seats are found, the airline’s mechanics will try to service them on the spot. If they cannot be repaired and the seats cannot be swapped out, the passengers will be entitled to a compensation from TG.