Grab Thailand, an on-demand delivery service provider, announced today (Thursday) that the company expects to resolve the current conflict with its GrabFood and GrabMart riders within 14 days, after hundreds of them protested today in Bangkok against the company’s rule changes which, they claim, have affected their earnings.
In a statement, issued late this afternoon, the company said that it has always attached importance to the opinions of its “partner” riders and customers, which are used as the bases for improvements to its services.
The company has always been receptive to opinions and suggestions and has opened several channels through which it can receive them, such as its call centre, Grab Facebook and Grab Partner Club, according to the statement.
The company says it will hold meetings with representatives of its drivers, to promote mutual understanding and developways to handle certain issues of mutual interest for theoptimum benefit of the drivers, customers and partner shops.
Regarding riders’ earnings and allocation of work, as raised by the protesters, the company said that it is fully aware of the issues and maintains that any change of rules will have a minimal impact on the riders.
Grab has promised to review its rule changes.
Grab delivery service riders protest against allegedly unfair rule changes