The Civil Aviation Authority of Thailand is to revise the flight schedules of Nok Air airline as of end of March until October to make sure that the number of flights match with the number of its aircraft on service to resolve the problem of flight delays which have, recently, drawn widespread complaints and criticism in the social media.
The delays were partly blamed on the fact that the airline has many flight routes and flights that its available planes cannot be rotated in time to serve some of the flights, causing flight delays which last several hours at a time and the problem was continuously repeated.
Besides, the flight delays problem was caused by planes due for maintenance or to be returned to the leaser as most of Nok Air’s planes were leased.
On top of that, it was reported that Nok Air must submit its new business plan regarding aircraft fleet, flight routes and pilots, loss-ridden routes and how to deal with the problem to the Civil Aviation Authority of Thailand for consideration.
Inspectors from the department, at the end of this month, will check Nok Air’s aircraft maintenance standard and qualifications of the pilots to determine whether they strictly follow the manuals or not.
Meanwhile, Nok Air CEO Piya Yodmanee admitted that, of late, there were flight delay problem and officials concerned did not perform good enough to explain the problem to passengers.
In the short-term, he said he would meet with officials concerned for discussion on how to deal with passengers to their satisfaction and understanding in case of flight delay and to compensate them in case they want to return their tickets or cancel their flights.
In the longer term, he said aircraft management had to be improved while maintenance plan must correspond with flight plan so that it won’t impact on flight schedules.